Frequently Asked Questions
No, we are a retail store with a sensory room available for use. We are not a "play" or "recreational" facility. You may come in and try products from weighted vests to sensory swings and more. Use the sensory room to take a break and reset.
Sometimes a stop into our store can be helpful for regulation. That is ok. However, we do ask that you respect the products on display. They are there for our community to try and not for continued play. Our staff knows that swinging for a bit or playing in the sensory bin can be helpful in regulating from the day. We just ask that you and those you care for respect the space and the customers that are there to shop.
No children should be left unsupervised with our staff and our staff should not be expected to supervise your children. Often our staff interacts and enjoys playing games and having fun, but unfortunately, they also have a job to do and cannot always entertain. We wish we could!
YES! We believe all people should have a place where they belong. We have one rule: No apologies allowed for regulatory behavior. Because of our intentional design based on studies regarding sensory supportive spaces, many behaviors are not seen in our space. We have all LED lighting, floors are laid in one direction, the space is open with very little blocking visually, the color palette is intentional, and there are plenty of items to support regulation. Because our space is SO FUN, many do get overstimulated with excitement. We can mitigate that by utilizing the sensory room for regulation.
Please call ahead and let us know what will best support you or your child. Examples of accommodations:
- Dimming the lights
- Positioning a staff member at the front door to stop eloping.
- Giving them safe items and space to throw.
- Giving private regulation time in the sensory room upon arrival.
- Entering through the side door, rather than the front door.
- Having a favorite swing ready and available.
- Removing products that may become a hyperfocus.
Unfortunately, all sales are final on oral motor tools for sanitary reasons. If you find that there is a defect when opening, please contact us right away.
Often a flavored chew can have an intense smell and taste when first opened. This is due to it sitting inside the packaging. Even unflavored chews can sometimes smell "different" at first. We always recommend washing any chew before using. This will help level out the flavor or smell.
Yes, purchase orders can be sent to purchasing@sensorytoolhouse.com.
For a copy of our W-2 click here.
Yes, we are a new vendor with ClassWallet and are currently working with Texas Education Agency- SSES.
ClassWallet's Frequently Asked Questions
SSES Frequently Asked Questions
For step-by-step instructions on how to order, click here.
We are excited to announce that our Workshops, Consulting, Speaking and Event services are now available with Equity Access Solutions, LLC (EquiAcc).
EquiAcc was formed by Lauren Howard and Katie McMurray to house the training and consulting that has become a respected and needed service throughout our country. To learn more about the services provided, visit EquiAcc.com.
Sensory Tool House, LLC is committed to giving back to our community and supporting causes that align with our values and mission. As a young and small business, we recognize the importance of planning our charitable contributions in advance to ensure they align with our budgetary constraints.
Donation Request Eligibility
Sensory Tool House, LLC welcomes donation requests from organizations and individuals that share our commitment to making a positive impact on our community. To be eligible for consideration, the donation request must be submitted at least three (6) months ahead of the anticipated donation need to allow for proper planning within our budgetary constraints.