Pay: $17.66 - $19.50 per hour
Job Type: Part-time 15-20 hours a week
Start Date: Open until filled
Job description:
We are seeking an enthusiastic, customer‑focused retail associate who is eager to learn, engage with the community, and make a meaningful difference.
Position Overview
As a Customer Experience Team Member at Sensory Tool House, LLC (STH), you’ll be the first point of contact for our community—whether in person, over the phone, or online. Your role is to listen with empathy, provide support, and help individuals discover the sensory tools that best meet their unique needs.
We’re looking for team members who are naturally curious, eager to solve problems, and committed to learning about sensory support tools for people of all ages. Over time, you'll develop deep expertise in how our tools can enhance quality of life and provide meaningful support to neurodivergent individuals and others in our community.
Sensory Tool House, LLC (STH) is dedicated to breaking down barriers and empowering individuals with disabilities through innovative assistive technology (AT) solutions, sensory support tools, and community-driven services. We foster inclusiveness by creating accessible environments that improve quality of life and promote independence. To learn more, visit www.SensoryToolHouse.com.
Key Responsibilities:
- Provide prompt, friendly, and professional customer service across multiple channels, including in-person, phone, and email.
- Address customer concerns and complaints in alignment with STH policies, escalating to management when appropriate.
- Develop and maintain comprehensive knowledge of sensory support products to effectively assist and educate customers.
- Engage with customers to understand their needs and recommend appropriate products and solutions.
- Accurately document customer interactions, transactions, feedback, and issues in accordance with company procedures.
- Greet and acknowledge all customers and clients as they enter and exit the store, ensuring a welcoming and inclusive environment.
- Maintain a sensory-friendly and inclusive store environment, including adjusting lighting, sound, or other sensory elements as needed to support customer comfort.
- Participate in ongoing training related to sensory tools, neurodiversity, customer service, and accessibility best practice.
- Operate the Point of Sale (POS) system efficiently for purchases, returns, and exchanges.
- Handle cash and credit card transactions with accuracy and attention to security protocols.
- Adhere to all company policies, procedures, and guidelines.
- Support inventory management, including restocking, merchandising, and maintaining product displays.
- Represent Sensory Tool House at off-site events such as community outreach, sales functions, and sensory room support as assigned.
- Collaborate with team members to share knowledge, solve problems, and continuously improve customer experience.
- Prepare and package online orders for shipping in accordance with shipping procedures.
- Ensure safety and cleanliness standards are met in all customer and staff areas.
- Work Independently to perform opening and closing duties.
- Perform additional duties as assigned to support the team and company mission.
*As a small business other duties may be assigned to manage the smooth operations of Sensory Tool House.
Required Qualifications:
- At least one year of customer service/retail experience.
- At least 18 years of age due to job duties.
- Ability to work accurately with numbers, with or without the use of calculators or other tools.
- Commitment to maintaining confidentiality in all customer and client interactions.
- Ability to effectively communicate with customers about safety procedures when testing products in-store, with or without assistive communication tools.
Required within 2 weeks of Employment:
- First Aid CPR Certification
A Successful Candidate Will Be Able To:
- Work independently to perform opening/closing duties and customer interactions.
- Follow instructions presented in verbal, visual, or written formats.
- Adapt to a dynamic retail environment—staying focused during busy periods and self-directing tasks during slower times.
- Interact comfortably and respectfully with individuals from a wide range of backgrounds and lived experiences.
- Demonstrate strong attention to detail in maintaining cleanliness, organizing displays, preparing final packaging, and ensuring overall store presentation — upholding a high standard of quality and creating a welcoming experience for all visitors.
- Demonstrate a willingness and curiosity to learn about product lines, sensory systems, self-regulation strategies, and neurodiversity using training materials and reference resources.
- Provide customer care that aligns with the mission and values of Sensory Tool House (see: www.sensorytoolhouse.com).
Preferred but Not Required:
- Experience working with those who are neurodivergent and/or disabled.
Sensory Tool House, LLC will consider all reasonable accommodations to perform duties as assigned for gainful employment.
Sensory Tool House is an inclusive environment. All are treated with dignity and respect. This requires maintaining a positive, empathetic, person-first, and professional attitude toward customers/clients always.
Background Check
Sensory Tool House conducts background checks as part of the hiring process to ensure the safety and security of our employees and clients. Below outlines information regarding the procedures and guidelines related to background checks for prospective employees.
- Background checks will be conducted during the last phase of the hiring process with the permission of the applicant.
- The results of background checks will be reviewed in accordance with applicable laws. A criminal record or other adverse findings will not automatically disqualify an applicant. Instead, STH will consider the nature and relevance of the offense, the time that has elapsed, and other factors as permitted by law.
- All information obtained through background checks will be treated as confidential and will only be disclosed to individuals within the company who have a legitimate need to know.
Ways To Apply
Preferred
Alternative
- Email your resume to information@sensorytoolhouse.com. Subject line: Customer Experience Team Member
- Visit the retail location with a copy of your resume (required) and cover letter if desired (not required). Visit www.sensorytoolhouse.com for hours and location.
Application Process
This position will remain open until filled. We will notify you within a week of your application should you move to the interview stage. Check your junk and spam email to ensure any correspondence is not there. Any questions, you can email information@SensoryToolHouse.com.
Please do not hesitate to apply for another position with Sensory Tool House, LLC.
Sensory Tool House is an equal opportunity employer and values diversity. We encourage candidates of all backgrounds, including those with disabilities, to apply.
Position open until filled.
Job Type: Part-time
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
